Privacy Policy | SmileLuxe

Smileluxe LLC Privacy Policy

This Privacy Policy describes how Smileluxe LLC ("Smileluxe", "we", "us", or "our") collects, uses, and discloses your information when you use our website (the "Website") or otherwise interact with us.

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Understanding Your Health Information

Each time you visit our office, we make a record of your visit to manage your care. Your medical information is protected under state and federal law. This Notice of Privacy Practices explains how we may use and disclose your health information and outlines your rights regarding that information.

How We Will Use or Disclose Your Health Information

Treatment: We use your health information to provide treatment. This includes recording treatment details and sharing necessary information with your healthcare providers.
Payment: We use your health information for billing and insurance purposes.
Health Care Operations: We use your health information for operational purposes such as quality assessment and training.
Business Associates: We may share your health information with trusted partners who perform functions on our behalf, ensuring they comply with confidentiality regulations.
Notification & Family Communication: We may share relevant health information with designated family members or caregivers.
Public Health & Legal Compliance: We may disclose health information to public health authorities or law enforcement when required by law.
Appointment Reminders & Health Benefits: We may contact you regarding upcoming appointments or health-related benefits.
Research & FDA Disclosures: Under strict protocols, your health information may be shared for approved research or FDA reporting.
Workers’ Compensation & Legal Disclosures: We may disclose health information as required for legal, insurance, or government-related functions.
Marketing & Fundraising: We will obtain your explicit authorization before using your health information for marketing purposes.
Data Breach Notification: In the event of a data breach affecting your protected health information, you will be notified as required by law.

Your Rights

You may request restrictions on how your health information is used.
You may request confidential communications through alternative means.
You may inspect and request copies of your health records.
You may request amendments to your health records if inaccuracies exist.
You have the right to receive an accounting of disclosures.
You have the right to file a complaint without retaliation.

For inquiries or to file a complaint, contact Dr. Santana at doctor@smileluxe.us or by phone at (689) 209-0077.

Website Privacy

We do not sell or rent your personal information. Any information collected through our website is used strictly for providing services, responding to inquiries, or improving user experience. If we partner with third parties for surveys, newsletters, or other services, your data will only be used for those specific purposes.

We may track visitor data in aggregate but do not collect personally identifiable information unless voluntarily submitted. Our website may contain links to third-party sites; we are not responsible for their privacy policies or practices.

SMS Privacy Policy

Data Collection: When you sign up for SMS updates, we collect your name, email address, mailing address, and mobile phone number. This information may be collected through our website, email, rental agreements, or third-party reservation systems.

Data Usage: We use your data solely for sending SMS updates, promotions, and reminders related to our services.

Data Security: Your information is securely stored and protected against unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Message and Data Rates: Your mobile carrier may charge fees for sending or receiving text messages, particularly if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency may vary.

Opt-Out: You can opt out at any time by replying STOP or UNSUBSCRIBE, emailing us at doctor@smileluxe.us, or calling (689) 209-0077. You will receive a final SMS confirming your removal, and we will delete your number from our list within 24 hours.

Help & Assistance: Text HELP for additional support. You will receive a message with our contact details, including our phone number, email, and website.

Non-Sharing Clause: SmileLuxe LLC does not sell, rent, or share collected mobile numbers with third parties for marketing purposes.

For More Information or to Report a Privacy Concern If you have any concerns regarding your privacy, you may contact our Privacy Officer at doctor@smileluxe.us or (689) 209-0077. You may also file a complaint with the U.S. Department of Health and Human Services at (800) 368-1019.

Effective Date: Rev 03.2025